We are there when you need us
A machine shutdown is always an emergency. We are always at your side with our life help service worldwide.
Our service hotline is your first point of contact for troubleshooting, problem analysis, identification of spare parts, and planning and preparation of service calls.
If possible, please have the following information ready for us when reporting a malfunction:
| Machine type + machine number
| Message of the error code located in the control (number and text indication)
| As detailed a description as possible of how the malfunction occurred
In the event of a malfunction at your plant, our service managers analyze the problem – in consultation with you online and remotely – and work with you to find the best and fastest way to get your machines back into efficient production in the shortest possible time.
| Recording and technical processing of a malfunction
| Concrete definition of the fault through the existing hotline tools
| Quick help possible without technician intervention
| Remote access to machine for fast fault analysis
| Access to the latest troubleshooting measures
| Competent deployment planning if required (technicians & spare parts)
Our field service technicians analyze the problem of the machine on-site and eliminate the malfunction quickly and reliably.
Direct contact on-site |
Competent service technicians for professional repair of the machine |
Worldwide network |
Short start-up times |