If possible, please have the following information ready for us when reporting a malfunction:
| Machine type + machine number | Message of the error code located in the control (number and text indication) | As detailed a description as possible of how the malfunction occurred
In the event of a malfunction at your plant, our service managers analyze the problem – in consultation with you online and remotely – and work with you to find the best and fastest way to get your machines back into efficient production in the shortest possible time.
| Recording and technical processing of a malfunction | Concrete definition of the fault through the existing hotline tools | Quick help possible without technician intervention | Remote access to machine for fast fault analysis | Access to the latest troubleshooting measures | Competent deployment planning if required (technicians & spare parts)
Our field service technicians analyze the problem of the machine on-site and eliminate the malfunction quickly and reliably.
Direct contact on-site| Competent service technicians for professional repair of the machine | Worldwide network|
Short start-up times |