We are there when you need us
A machine shutdown is always an emergency. We are always at your side with our life help service worldwide.
SERVICE HOTLINE
Our service hotline is your first point of contact for troubleshooting, problem analysis, identification of spare parts, and planning and preparation of service calls.
+49 7402 74-7240
| Availability (CET): | Monday – Friday: 7:00 – 22:00* |
| Saturday + Sunday: 8:00 – 20:00 |
*Exceptions: 01.01., Easter Sunday + Easter Monday, 24.12.
Malfunction message?
If possible, please have the following information ready for us when reporting a malfunction:
| Machine type + machine number
| Message of the error code in the control unit (number and text)
| As precise a description as possible of how the fault occurred
Disturbance analysis
In the event of a malfunction at your plant, our service managers analyze the problem – in consultation with you also online and remotely – and work with you to find the best and fastest way to get your machines back into efficient production in the shortest possible time.
Advantages:
| Recording and technical processing of a malfunction
| Concrete definitionof the faultthrough the existing hotline tools
| Quick help possible without technician intervention
| Remote access to machine for fast fault analysis
| Access to the latest troubleshooting measures
| Competent deployment planning if required (technicians & spare parts)
Technician on site
Our field service technicians analyze the problem of the machine on-site and eliminate the malfunction quickly and reliably.
Advantages:
Direct contact person on site |
Competent service technicians for professional repair of the machine |
Worldwide network |
Short response times |
