{"id":17819,"date":"2022-05-11T22:43:19","date_gmt":"2022-05-11T20:43:19","guid":{"rendered":"https:\/\/sw-machines.com\/service-hotline\/"},"modified":"2025-11-04T23:52:38","modified_gmt":"2025-11-04T22:52:38","slug":"service-hotline","status":"publish","type":"page","link":"https:\/\/sw-machines.com\/us\/services\/service-hotline\/","title":{"rendered":"Service hotline"},"content":{"rendered":"

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We are there when you need us<\/p>\n<\/div>

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A machine shutdown is always an emergency. We are always at your side with our life help service<\/strong> worldwide.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

SERVICE HOTLINE<\/h2>\n<\/div>
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Our service hotline is your first point of contact for troubleshooting<\/strong>, problem analysis, identification of spare parts<\/strong>, and planning and preparation of service calls<\/strong>.<\/h3>\n<\/div><\/div><\/div><\/div><\/div>
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+1 248 617 3897<\/a><\/p>\n<\/div><\/div><\/div><\/div>

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service.na@sw-machines.com<\/a><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Malfunction message?
\nIf possible, please have the following information ready for us when reporting a malfunction:<\/p>\n<\/div>

| <\/strong><\/span> Machine type + machine number
\n| <\/strong><\/span> Message of the error code located in the control (number and text indication)
\n| <\/strong><\/span> As detailed a description as possible of how the malfunction occurred<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Disturbance analysis<\/p>\n<\/div>

In the event of a malfunction at your plant<\/strong>, our service managers analyze the problem \u2013 in consultation with you online and remotely<\/strong> \u2013 and work with you to find the best and fastest way to get your machines back into efficient production in the shortest possible time.<\/strong><\/p>\n<\/div>

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Advantages:<\/p>\n<\/div>

| <\/strong><\/span> Recording and technical processing<\/strong> of a malfunction
\n| <\/strong><\/span> Concrete definition <\/strong>of the fault <\/strong>through the existing hotline tools
\n| <\/strong><\/span> Quick help possible without technician intervention<\/strong>
\n| <\/strong><\/span> Remote access<\/strong> to machine for fast fault analysis
\n| <\/strong><\/span> Access to the latest troubleshooting measures<\/strong>
\n| <\/strong><\/span> Competent deployment planning<\/strong> if required (technicians & spare parts)<\/p>\n<\/div><\/div><\/div>

Technician on-site<\/p>\n<\/div>

Our field service<\/strong> technicians analyze the problem of the machine on-site and eliminate the malfunction quickly and reliably.<\/p>\n<\/div>

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Advantages:<\/p>\n<\/div>

Direct contact on-site<\/strong> |<\/strong><\/span>
\nCompetent service technicians<\/strong> for professional repair of the machine |<\/strong><\/span>
\nWorldwide network<\/strong> |<\/strong><\/span>
\nShort start-up times |<\/strong><\/span><\/p>\n<\/div><\/div><\/div>

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