{"id":22729,"date":"2022-06-10T09:32:14","date_gmt":"2022-06-10T07:32:14","guid":{"rendered":"https:\/\/sw-machines.com\/services\/service-dassistance-telephonique\/"},"modified":"2024-03-13T17:37:04","modified_gmt":"2024-03-13T16:37:04","slug":"service-dassistance-telephonique","status":"publish","type":"page","link":"https:\/\/sw-machines.com\/fr\/services\/service-dassistance-telephonique\/","title":{"rendered":"Service d’assistance t\u00e9l\u00e9phonique"},"content":{"rendered":"

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Nous sommes l\u00e0 quand vous avez besoin de nous<\/p>\n<\/div>

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Un arr\u00eat de machine est toujours une urgence. Nous sommes \u00e0 vos c\u00f4t\u00e9s \u00e0 tout moment dans le monde entier gr\u00e2ce \u00e0 notre service life help<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

SERVICE HOTLINE<\/h2>\n<\/div>
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Notre service d’assistance t\u00e9l\u00e9phonique est votre premier point de contact pour le d\u00e9pannage<\/strong>, l’analyse des probl\u00e8mes, l’identification des pi\u00e8ces de rechange<\/strong> ainsi que la planification et la pr\u00e9paration des interventions de service.<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>
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+33 4 74 98 04 54<\/p>\n<\/div>

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Accessibilit\u00e9<\/td>\nLun – Ven: 7:00 – 22:00*<\/td>\n<\/tr>\n
(heure d’Europe centrale):<\/td>\nSam + Dim: 8:00 – 20:00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

*Exceptions: 01.01., Easter Sunday + Easter Monday, 24.12.<\/p>\n<\/div><\/div><\/div><\/div>

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service.fr@sw-machines.com<\/a><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Signaler un dysfonctionnement ?
\nVEUILLEZ PR\u00c9SENTER LES INFORMATIONS SUIVANTES :<\/p>\n<\/div>

| <\/strong><\/span>Type de machine + num\u00e9ro de machine
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\n<\/span>| <\/strong><\/span>Message du code d’erreur se trouvant dans la commande (indication du num\u00e9ro et du texte)
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\n| <\/strong><\/span>Description aussi pr\u00e9cise que possible de l’origine de la panne<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Analyse des perturbations<\/p>\n<\/div>

En cas de panne sur votre installation<\/strong>, nos responsables d’intervention analysent le probl\u00e8me – en concertation avec vous, m\u00eame en ligne et \u00e0 distance<\/strong> – et trouvent avec vous le moyen le plus efficace et le plus rapide pour que vos machines produisent \u00e0 nouveau efficacement dans les plus brefs d\u00e9lais<\/strong>.<\/p>\n<\/div>

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Vos avantages :<\/p>\n<\/div>

| <\/strong><\/span>Enregistrement et traitement technique<\/strong> d’une panne
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\n| <\/strong><\/span>D\u00e9finition<\/strong> concr\u00e8te de la panne<\/strong> gr\u00e2ce aux outils de hotline existants
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\n| <\/strong><\/span>Une aide<\/strong>rapide possible sans l’intervention d’un technicien<\/strong>
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\n| <\/strong><\/span>Acc\u00e8s \u00e0 distance<\/strong> \u00e0 la machine pour une analyse rapide des pannes
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\n| <\/strong><\/span>Acc\u00e8s aux mesures de d\u00e9pannage les plus r\u00e9centes<\/strong>
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\n| <\/strong><\/span>Planification<\/strong> comp\u00e9tente des interventions<\/strong> si n\u00e9cessaire (techniciens & pi\u00e8ces de rechange)<\/p>\n<\/div><\/div><\/div>

Techniciens sur place<\/p>\n<\/div>

Nos techniciens du Field Service<\/strong> analysent le probl\u00e8me de l’installation sur place et \u00e9liminent la panne rapidement et de mani\u00e8re fiable.<\/p>\n<\/div>

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Vos avantages :<\/p>\n<\/div>

Interlocuteur<\/strong> direct sur place <\/strong>|<\/strong>
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\nDes techniciens de service comp\u00e9tents<\/strong> pour une r\u00e9paration professionnelle de la machine |<\/strong>
\n<\/span>
\nR\u00e9seau mondial <\/strong>|<\/strong>
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\nDes temps de d\u00e9marrage courts |<\/strong>
\n<\/span><\/p>\n<\/div><\/div><\/div>

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